Terms & Conditions

Terms of Boarding

‎‎Rabbits & Guinea pigs will be housed in their own large wooden apartment/hutch in an air-conditioned shed- with optional infa red heat lamps in the colder months for house pets. Boarders will not mix with any of the other guests.
There are ten hutches in the boarding shed- eight very large – and 2 smaller that we use for single bunnies and Guinea pigs.

Bunnies & Guinea pigs will be health checked in, we will treat them with spot on and trim toenails if requested to do so. (Please see prices.) Rabbits must be up to date with their vaccine for VHD and myxomatosis, this needs to be done at least 2 weeks prior to them staying, and have at least a month before the booster date.
We do ask that you leave us with a £100 returnable emergency vet fund.

• All rabbits boarding with ASAB must be vaccinated against Myxomatosis and Viral Haemorrhage Disease VHD, for their own protection and that of our other guests. A copy of their vaccination certificate will need to email over to us on booking and brought with you on check in.
• £100 refundable vet fund to be left with us on drop off.
• Should your pet become ill whilst in our care, and we cannot treat it, we will seek advice from our local vet at a cost to you, any veterinary fees over the £100 emergency fund will be payable by you on your return, plus any expense incurred by us in taking your rabbit to and from the vet.  This is charged at 35p a mile and £12 an hour. We will keep you informed and up to date. In the unlikely event of a death occurring whilst your pet is in our care, we will notify you as soon as possible so that we can arrange for your final wishes.
• We accept no liability in the unlikely event that your pet becomes ill or passes away whilst in our care. No replacement pet or refund will be available from us.  All pets are left entirely at their owner’s risk.
• We will not accept responsibility for any pet becoming pregnant. At no time will any pets come into direct contact with any other animal other than those they have been boarded with by their owner.
• Rabbits and /or guinea pigs sharing a hutch, which begin displaying signs of aggression and/or sexual harassment toward each other, maybe separated at our discretion for the safety, health and wellbeing of the animals. The owner of any pets, which must be separated, will incur the extra costs of boarding.
• Newly bonded pairs must have been together for over 3 months – as some bond are still fragile during period.
• Although we take every care to offer a stable environment for bonded  rabbits on the rare occasion the bond can break down (Stress of a new environment) we unfortunately can take no responsibility for the bond failure and the boarding is at the owners risk.
• You agree you will provide your own pet’s dry food which should be sufficient for their stay with us. If not a charge of 50p per pet will be added.
• The rabbit/s or Guinea pig/s must be collected on the agreed collection day. (Unless an extension has been agreed) for every day after the non-agreed date; there will be an additional charge of £15 a day/night per hutch, until the guests are collected. If it is an agreed extention- normal rates apply. The new collection date must be on a convenient day for us and not fall on a day we have made plans for.
• Late collection may mean the rabbits/ Guinea pigs will be moved to a smaller hutch, if we are fully booked.
• On collection the full costs will have to be settled-prior to the pet’s being released -it will be deducted from the emergency fund if this has not been used first with any balance due in cash.
• If no contact has been received from you or your emergency contact and our emails and phone calls have been ignored- after 7 days, the rabbit/s, Guinea pig/s being boarded will be put up for re-homing and homed at our discretion. All funds held will be lost plus all our incurred expenses will still be due, as well as any boarding fees up to the day your pet/s is re-homed. We will start legal proceedings to recover all the boarding fees and expensive, There will be no payment made or refund by us or replacement pet offered.
• Collection and drop off times are by appointment only between 9am-6pm- Monday-Friday, Saturday 10-12pm, other times are possible by request. Sundays and bank holidays are by pre-arrangement only at a time to suit us. If our plans are changed because of a missed appointment or late arrival, there will be a £20 + charge applied. In some cases, the appointment will have to be rescheduled or canceled. All fees are still due. No refund will be available.
• We would ask that you are on time for collection and drop off.  Please allow for any traffic delays. On collection day your pets will be placed in their carrier 5 minutes before your due time- so please don’t keep them waiting.
• Lateness Fee: Unfortunately, we now must charge a lateness fee due to a persistent lateness problem, this means that if you are 30 minutes late and you have not let us know we will add £10 to your fee. If you are an hour late-a £15 fee will be added and your appointment may have to be rescheduled.
• A 25% deposit is due by bank transfer on booking and the balance is due on drop off in cash or the night before by Bank transfer in low season. In High season the balance is due 7 days prior to your pets stay.
• Deposit are nonrefundable but we may be able to change your dates if at least 7 days prior notice has been given.
• Collection Date Changes: If your pet is already boarding with us and you wish to collect them earlier than the date agreed, you will still be liable for the full amount and will not be issued a refund of the remaining days. If an extension is requested this will be subject to available space, if pre-arranged this will be at the standard rate. During peak periods we may be unable to extend the boarding and your emergency contact will need to collect the rabbits/Guinea-pigs.
• Bank holiday’s -Christmas, New Year’s Day are charged at double time, other bank holidays at time and a half.
• All bookings are subject to a minimum  booking fee of £50. This is to cover the time taken to thoroughly disinfect the apartments inbetween guest.
• All pets and belongings left such as carry cases are left entirely at the owner’s own risk.
• We cannot accept any responsibility for persons or their vehicle while visiting the premises.
• At the present time there is no licensing required for the boarding of rabbits and other small pets, it is your responsibility to establish that a boarding facility is suitable for your pet requirements prior to making a booking.
• We are fully insured for home pet boarding, grooming, pet taxi & transportation. With Protectivity Insurance- policy number 44900196383.
• We may at times photograph your pet for promotional purposes. If you are unhappy with this, you can choose to opt out.
• Anything not covered in these terms will be decided by ASAB- our decision is final.

Privacy Policy:

How we use the information about you.

• We need to know your basic personal data- name, address, phone number, email and emergency contacts details, to create a customer booking for your pets stay with us. We will not collect any personal data from you we do not need or any credit card details.
• We will not disclose your information to any company outside of ASAB, other than a vets if this service is required for your pets wellbeing or if required by law to do so.
• For further details on how your information is used and your rights to access/alter and change the information we hold on you. Please contact us via email.