Terms & Conditions

ASAB – Terms of Boarding (Rabbits & Guinea Pigs)

(All Small Animal Boarding, UK)

 Accommodation

• Rabbits and guinea pigs are housed individually or in bonded pairs within large wooden hutches located in an air-conditioned shed.

• Optional infrared heat lamps are available during colder months for house pets.

• Each animal or bonded pair is housed separately and will not mix with other guests.

• The facility contains 10 hutches: eight large and two smaller, which are used for single rabbits or guinea pigs.

 Health & Vaccination

• All rabbits must be fully vaccinated against Myxomatosis and Viral Haemorrhagic Disease (VHD) at least two weeks before boarding, with at least one month remaining before the booster date.

• A copy of the vaccination certificate must be emailed at booking and brought on check-in.

• On arrival, boarders will receive a basic health check.

• Spot-on treatment and toenail trimming are available upon request (see price list).

• ASAB reserves the right to refuse any animal showing signs of illness or parasites.

Veterinary Care and Emergencies

• A £100 refundable emergency vet fund must be left on drop-off.

• If your pet becomes unwell and cannot be treated on-site, ASAB will seek advice and treatment from a qualified veterinary professional.

• By boarding with ASAB, you authorise us to seek veterinary treatment on your behalf as deemed necessary.

• Any veterinary fees exceeding £100 will be payable by the owner on collection.

• Transport to and from the vet is charged at 35p per mile plus £12 per hour.

• Owners will be kept informed of any veterinary care provided.

• In the event of a death, ASAB will notify the owner immediately to discuss final arrangements.

• ASAB accepts no liability for illness, injury, or death except where caused by our negligence or failure to provide reasonable care.

• No refund or replacement pet will be provided.

• All pets are boarded entirely at the owner’s risk.

Pregnancy, Behaviour & Bonded Pairs

• ASAB is not responsible for any pet becoming pregnant during boarding.

• Animals from different households will never have direct contact.

• If bonded pairs show signs of aggression or harassment, ASAB may separate them for safety.

• Additional accommodation costs will apply if separation occurs.

• Newly bonded pairs must have been together for at least three months before boarding.

• While every care is taken, bond breakdowns due to environmental stress are the owner’s responsibility.

Food & Supplies

• Owners must provide sufficient dry food for the duration of their pet’s stay.

• If food runs out, an additional charge of £0.50 per pet per day applies.

• ASAB will provide hay, fresh vegetables, and water daily unless otherwise requested.

Collection, Drop-Off & Extensions

• Collection and drop-off are by appointment only:

  • Monday–Friday: Appointment only between 8am–6pm

  • Saturday: Appointment only

  • Sundays & Bank Holidays: By prior arrangement only.

• Lateness fees:

  • 30 minutes late (without notice): £10

  • 1 hour late: £20, and appointment may need to be rescheduled.

• Missed appointments or late arrivals that disrupt our schedule will incur a £20+ fee.

• Pets must be collected on the agreed date. Failure to do so without prior arrangement incurs £15 per day/night per hutch.

• Agreed extensions are charged at the standard rate and subject to availability.

• During peak periods, extensions may not be possible, and the emergency contact must collect the pet.

• Late collection may result in the pet being moved to a smaller hutch if fully booked.

• On collection, all outstanding balances must be settled in cash or via bank transfer.

• If ASAB has received no contact from you or your emergency contact for 10 days after the agreed collection date, and all reasonable attempts to contact you have failed, ASAB reserves the right to rehomed your pet at its discretion.

  • All funds held will be forfeited.

  • All incurred expenses and fees up to the rehoming date remain payable.

  • Legal action may be taken to recover unpaid amounts.

Payment Terms

• A 25% non-refundable deposit is required at booking.

  • Deposits cover administrative and preparation costs and are therefore non-refundable.

• Low season: Remaining balance due 7 days via bank transfer or in cash on drop off if pre-arranged.

• High season: Balance due 7 days prior to stay.

• Minimum booking fee: £60 (covers disinfecting and preparation).

• Bank Holidays:

  • Christmas & New Year’s Day – double rate

  • Other bank holidays – time and a half

• Early collection: No refund for unused days.

• Date changes: May be possible if at least 7 days’ notice is given.

Liability, Insurance & Site Access

• All pets, carriers, and belongings are left entirely at the owner’s risk.

• ASAB will take all reasonable care and skill in providing boarding services.

• We accept no liability for loss or damage to property or vehicles on the premises, except where caused by our negligence.

• ASAB is fully insured for home pet boarding, grooming, and transportation through Protectivity Insurance (Policy No. 44900196383).

• There is currently no statutory licensing requirement for rabbit or small pet boarding in the UK; it is the owner’s responsibility to ensure suitability before booking.

Photography & Data Protection

• ASAB may photograph pets for promotional purposes (e.g., website or social media).

• Owners may opt out at any time by notifying ASAB in writing.

• No personal information identifying the owner will ever be published without consent.

Governing Law & Final Terms

• These Terms are governed by the laws of England and Wales.

• Any dispute will be handled under the jurisdiction of the English courts.

• Anything not covered in these terms will be determined by ASAB, whose decision is final, provided it is reasonable and lawful.

ASAB Privacy Policy

(All Small Animal Boarding, UK)

1. Information We Collect

When you make a booking with ASAB, we collect only the personal information necessary to provide our boarding services for your pets. This includes:

• Your name and address

• Your telephone number and email address

• Emergency contact details

• Pet information relevant to their care and wellbeing

We do not collect or store any financial or credit/debit card information.

How We Use Your Information

We use your personal information to:

• Process and manage your pet boarding booking

• Communicate with you regarding your pet’s stay

• Contact your emergency contact or a veterinary professional if required for your pet’s health or welfare

• Comply with any legal or insurance requirements

We will only use your data for the purpose for which it was collected and will not share it with third parties except:

• With our veterinary partners if your pet requires medical attention, or

• Where required by law or regulatory authorities.

Data Storage and Security

Your personal data is stored securely and accessed only by authorised personnel.
We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

How Long We Keep Your Data

We will retain your personal data only for as long as necessary to fulfil the purposes it was collected for — typically up to three years after your last booking — unless we are required by law to retain it longer.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you

• Request correction of any inaccuracies

• Request deletion of your personal data where appropriate

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

If you wish to exercise any of these rights, please contact us via email at: ashfordsmallanimalboarding@gmail.com
 

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on request or on our website.